New York Flooring & Interior

About (editorial)

New York Flooring & Interior is the Santillo family's Rochester refinishing shop — owners Scott and Francis Santillo have run the business for more than 22 years out of a Rochester base (40 Stace Street Suite C in 14612, with an additional 333 Metro Park Building C Suite 203 address listed on BBB). The service line covers hardwood installation, repair, refinishing, and restaining, with dustless refinishing positioned as a safety feature for live-in clients during the job. The shop was awarded the 2024 Community Votes Platinum Award for Best Floor Installation & Refinishing in Rochester — a local-vote, locally-administered award rather than a national pay-to-list, which gives it real signal value. The BBB file is open but not accredited. Public reviews emphasize on-time delivery, in-budget pricing, and professional crew behavior; a smaller pattern of negative feedback centers on slow follow-up to estimate requests. Best fit when local-vote credibility matters as a buying signal and the project is straightforward refinish or install.

Family-owned 22+ years. 2024 Community Votes Platinum Award is a local-vote credential, not pay-to-list. BBB not accredited. Weakness pattern: slow follow-up on estimate requests — push for written quote timeline.